We’re a guide, not a clinic
MediRoute exists because the gap between an excellent clinic in Istanbul and a bad one is enormous — and from a search results page, they look identical.
- Independent by design
- Vetted clinics only
- Transparent about how we earn
Anyone can find a clinic. Almost nobody can judge one.
Every year hundreds of thousands of people travel to Türkiye for treatment, and most of them have a good experience. The ones who do not usually made the same mistake: they picked a clinic from an advert, in a language they do not read, in a market they have no way of assessing, and then arrived alone with a suitcase and a phone number.
MediRoute sits in that gap. We do the assessing, we do the arranging, and we stay with you while you are there. Because we do not own a clinic, we have no reason to steer you towards one that is wrong for your case — and because we tell you plainly how we are paid, you can judge our advice for yourself.
We would rather talk one person out of a procedure that was never going to work for them than book ten who come home unhappy. It is a slower way to build a business. It is the only one worth building.
Our promises to you
- We tell you the truth, including when it costs us the booking.
- You get everything in writing before you pay anyone anything.
- You get options, not a single clinic presented as the only choice.
- One named coordinator from first message to final follow-up.
- We never push. One honest quote, then it is your call.
- We stay reachable after you have gone home.
What a clinic has to satisfy before we’ll send anyone
Partnership is not a commercial decision for us. These are the checks, and they are ongoing — a clinic that slips is a clinic we stop using.
Licensing & accreditation
Current Turkish Ministry of Health authorisation, appropriate accreditation for the setting, and named surgeons whose board certification we can verify.
The surgeon, not the salesperson
We want to know who operates, how often they perform your specific procedure, and whether they will meet you before your procedure day. If a clinic won’t name your surgeon, that answers the question.
Facilities we have seen
We visit the facilities we work with and look at operating theatres, sterilisation standards, recovery areas, anaesthetic cover and emergency procedures — including the support available if complications arise.
Honest quoting
Clinics that inflate graft counts, propose unnecessary work or bury costs do not stay partners. Your plan and your price must match what you were told.
Real aftercare
A named contact for post-operative questions, a stated policy on revisions and complications, and a willingness to review photos after you get home.
Ongoing patient feedback
We follow up with every patient we place and act on what they tell us. Recurring problems end a partnership regardless of how much business it brings in.
How Medi Route gets paid
You should know this before you take a word of our advice.
Medi Route charges a coordination fee for helping organise your treatment journey. This covers the support and coordination we provide before, during and after your trip — assessing your enquiry, presenting clinic options, arranging the hotel, transfers and English-speaking assistance, and following up on your aftercare once you are home.
The cost of your medical treatment is paid directly to your chosen clinic or hospital. Medi Route does not collect the clinic’s treatment fee on its behalf. You always receive the clinic’s own written treatment quotation before proceeding, with our coordination fee stated separately, so you can see exactly what you are paying for and to whom.
Our coordination fee does not change depending on which partner clinic you choose. That is deliberate: it removes the incentive that quietly distorts advice everywhere else in this industry.
Coordinators on the ground in Türkiye, patients worldwide
Our coordinators are on the ground in Türkiye, which is the only way to actually solve a problem at 9pm on a Sunday. We work in English with patients travelling from the UK, Ireland, Europe, the Gulf, Australia, New Zealand, the United States and Canada.
Have a question before you go any further?
That is exactly what we are here for. Ask us anything — there is no cost, and no one will chase you afterwards.